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Refund & Cancellation Policy of Shrimati Bhagwani Devi Atithi Niwas & Shri Tola Ram Atithi Niwas, Aashiana Trust, Maa Vaishno Devi Dham, Vrindavan, Distt. Mathura (U.P)


Reservation Process
• Please make advance booking/reservation online/offline to ensure confirmed room availability at Shrimati Bhagwani Devi Atithi Niwas &
  Shri Tola Ram Atithi Niwas, Aashiana Trust, Maa Vaishno Devi Dham.
• Amount is to be paid online/offline for confirmed reservation. Please read the cancellation policy before making the reservation.
• Room Rates can be changed without prior notice and may vary for special events except for confirmed reservations already made.
• Normal occupancy in a room is for two persons. Any additional person of age more than 10 years will be charged extra for the additional Bed.
• No person is allowed to stay for more than 5 days at a time.

Check-In & Check-out
• The Standard check-in time is 12:00 noon and Standard Check-out time is 11:00 am. Any early check-in or check-out request must be directed
  and reconfirmed with Dham and are subject to availability.
• Last check-In will be allowed till 10:30 pm, after that your booking will not be entertained by Atithi Niwas, Aashiana Trust,
  Maa Vaishno Devi Dham and booking amount will not be refunded.
• All guests need to produce valid Photo Id-proof at the time of check-in, without ID proof Dham will not allow Check-in. Pan Card is not accepted
  as address proof. You can give a copy of Driving Licence or Aadhar card for an address proof.

Cancellation and Refund Policy
• In case of any change in plan, you need to send request for cancellation or change in booking dates, 3 days prior to arrival.
  No refunds will be made, if cancellation/date change request is made after that or in case you don’t turn up
• The booking amount after deduction of cancellation charges, if any will be credited into the bank account of the Customer using the same
  payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. The refund process may take
  10-15 business days.
• In case of an early checkout you will be charged for the complete reservation day(s), and it cannot be rebooked/re-adjusted on pro rata basis.
• In case, reservation is not confirmed, no amount will be charged from you and refund process for the amount taken at the time of booking will
  be initiated immediately. The booking amount will be credited into the bank account of the Customer using the same payment mode
  (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer except by cash. The refund process may take
  10-15 business days

Special Request
• Please note all the requests will not be entertained as they are subject to availability on your arrival to the Aashiana Trust, Maa Vaishno Devi Dham.
• In case there is put any accessibility request (i.e. wheelchair accessible room), please contact us before making the reservation.

Voucher
• At the time the reservation is confirmed, we will issue a confirmation number and voucher that you can print out.
• It is very important to present the confirmation voucher to the Atithi Niwas, Aashiana Trust, Maa Vaishno Devi Dham upon arrival. Failure
  to produce the confirmation voucher at check-in time, your reservation may not be honoured by the trust. Payment Security
• It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card
  number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is
  directly transferred to the bank and securely tested. Policy Modifications
• Atithi Niwas, Aashiana Trust, Maa Vaishno Devi Dhamhas right to update its Refund and Cancellation Policy from time to time without prior
  notice and will be posted on the website.
• If you have any questions or concerns about the Refund and Cancellation Policy, please get in touch with us at info@maavaishno.org.